Shipping Policy

We ship freshly roasted coffee within 1-2 business days. Our standard business hours are Monday-Friday 8AM-5PM (Central Time).

We ship via your chosen carrier at checkout (USPS, UPS, FEDEX). These carriers also observe most national holidays, so that may affect shipping times.

If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know -support@skyrocketcoffee.com.

Return Policy

Because coffee is perishable and roasted fresh, we're unable to accept returns on coffee. That being said, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at support@skyrocketcoffee.comwithin one week of receiving your order.

For non-coffee related items like mugs and merch, we'll gladly accept returns or exchanges on defective or unused items. If something is faulty, we want to make it right. Please be sure all non-coffee related items are returned or exchanged within 30 days of the purchase date.

Email your order number, name, reason for return, and the item and quantity you wish to return to support@skyrocketcoffee.com. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.